Return & Refund Policy

Print This Return & Refund Statement

Last Updated: February 14, 2025

1. INTRODUCTION

This Return and Refund Policy (“Policy”) outlines the procedures and conditions under which RANKETIC LLC (“Company,” “we,” “us,” or “our”) processes returns and refunds for our products and services. By purchasing or using our products or services, you agree to comply with this Policy.

2. SUBSCRIPTION SERVICES

2.1 Cancellation of Subscription

RANKETIC LLC offers subscription-based services. You may cancel your subscription at any time by accessing your account settings through our website or by contacting our customer support team at [email protected].

2.2 Effect of Cancellation

Upon cancellation of your subscription:

  • You will continue to have access to the subscription services until the end of your current billing period.
  • Your subscription will not renew automatically after the current billing period ends.
  • We do not provide partial refunds for unused portions of your current billing period unless otherwise stated in this Policy.

2.3 Free Trial Periods

If you cancel your subscription during a free trial period, no refund will be issued as no payment has been made.

3. REFUND ELIGIBILITY

3.1 Subscription Services

RANKETIC LLC may issue refunds for subscription services under the following circumstances:

  • Within 14 Days of Initial Purchase: If you request a refund within 14 days of your initial subscription purchase and you have not substantially used the services, we may issue a full refund at our discretion.
  • Service Unavailability: If our services are unavailable for a significant period (more than 24 consecutive hours) due to our fault, you may be eligible for a prorated refund for the affected period.
  • Billing Errors: If you have been incorrectly billed or charged multiple times for the same service, you are entitled to a full refund of the erroneous charges.

3.2 One-Time Purchases

For one-time purchases of digital products or services:

  • Within 14 Days: You may request a refund within 14 days of purchase if you have not substantially downloaded, accessed, or used the product or service.
  • Product Defects: If a product has major defects that substantially impair its functionality and cannot be resolved through our support channels, you may be eligible for a refund.

4. REFUND EXCLUSIONS

RANKETIC LLC will not provide refunds under the following circumstances:

  • After the 14-day refund period has expired
  • If you have substantially used the services or products
  • For personalized or custom-developed solutions created specifically for your needs
  • If your account has been suspended or terminated due to violation of our Terms of Use
  • For charges resulting from unauthorized use of your account if the security breach is not due to our negligence
  • For any issues arising from third-party integrations or services that are beyond our control

5. REFUND PROCESS

5.1 How to Request a Refund

To request a refund, please:

  1. Log in to your account and navigate to the billing section, or
  2. Contact our customer support team at [email protected] with the following information:
    • Your account information (name, email address)
    • Date of purchase
    • Order or transaction ID
    • Reason for requesting a refund
    • Any relevant documentation or evidence supporting your request

5.2 Review Process

RANKETIC LLC will review your refund request and make a determination based on this Policy. We may request additional information to process your refund request.

5.3 Refund Issuance

If your refund request is approved:

  • The refund will be issued to the original payment method used for the purchase.
  • Processing times for refunds may vary depending on your payment provider:
    • Credit card refunds typically take 5-10 business days to appear on your statement
    • Bank transfers may take 3-5 business days
    • Other payment methods may have different processing times

6. PAYMENT PROCESSOR POLICIES

RANKETIC LLC processes payments through various third-party payment processors. In some cases, the refund policies of these payment processors may affect how and when we can process your refund. Any fees charged by payment processors for refund processing are non-refundable.

7. EXCHANGES

RANKETIC LLC generally does not offer exchanges for digital products or services. However, we may offer to upgrade or downgrade your subscription plan, which may result in prorated charges or credits to your account.

8. CHARGEBACKS

If you dispute a charge directly with your payment provider (known as a “chargeback”) rather than contacting us first to resolve the issue, RANKETIC LLC reserves the right to:

  • Contest the chargeback with the payment provider
  • Suspend or terminate your account
  • Charge a processing fee for handling the chargeback, where permitted by law

We encourage you to contact our customer support team to resolve any billing issues before initiating a chargeback.

9. SERVICE LEVEL GUARANTEES

If we have provided specific service level guarantees as part of our service agreement, and we fail to meet those guarantees, you may be entitled to credits or refunds as outlined in that agreement. Please refer to any applicable Service Level Agreement (SLA) for details.

10. CHANGES TO THIS POLICY

RANKETIC LLC reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the revised Policy.

11. CONTACT INFORMATION

If you have any questions about this Return and Refund Policy, please contact us at:

RANKETIC LLC

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